Privacy Policy for Uncle

Effective Date: 12/19/25

Uncle (“Uncle,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use the Uncle mobile application, website, and related services (collectively, the “Service”).

By using Uncle, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide

When you use Uncle, you may provide information such as:

  • Home details (e.g., type of home, year built)

  • Appliance and system information (e.g., HVAC, water heater, appliances)

  • Messages, questions, and descriptions of home issues

  • Photos or other information you choose to share

  • Contact information (such as email, if you contact support)

Providing this information is optional, but it helps Uncle give more relevant guidance.

B. Automatically Collected Information

We may automatically collect limited technical information, including:

  • Device type and operating system

  • App usage data (e.g., feature usage, crashes)

  • General location information (city or region, not precise address)

  • Log data such as timestamps and IP address

This information is used to improve performance, reliability, and user experience.

2. How We Use Your Information

We use your information to:

  • Provide personalized home maintenance guidance

  • Generate AI-powered responses

  • Maintain and improve the Service

  • Diagnose bugs and performance issues

  • Respond to support requests

  • Comply with legal obligations

We do not use your data to make automated decisions with legal or similarly significant effects.

3. AI Processing

Uncle uses artificial intelligence to generate responses based on the information you provide.

  • Your inputs may be processed by AI systems to deliver responses

  • We may use anonymized or aggregated data to improve the Service

  • We do not attempt to identify you from anonymized data

AI-generated responses may be inaccurate or incomplete. You should independently verify important information.

4. Data Sharing

We do not sell your personal data.

We may share information only in the following situations:

  • With trusted service providers who help operate the Service (e.g., hosting, analytics)

  • When required by law or legal process

  • To protect the rights, safety, or property of Uncle or others

  • In connection with a business transaction (e.g., merger or acquisition)

All service providers are required to protect your information.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide the Service

  • Comply with legal obligations

  • Improve functionality and reliability

You may request deletion of your data by contacting us (see Section 9).

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information.

However, no system can be guaranteed to be 100% secure, and you use the Service at your own risk.

7. Children’s Privacy

Uncle is not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected such information, we will delete it.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we have about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

To exercise these rights, contact us at the email below.

9. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, contact us at:

Email: support@askuncle.ai
Website: https://askuncle.ai

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted. Continued use of the Service indicates acceptance of the updated policy.